Senayit (Maron) Wedajo

Professional Summary

Bilingual IT and Cloud Consultant with expertise in enterprise IT support, automation, and cloud technologies. Proven ability to troubleshoot complex technical issues, optimize ITSM processes, and enhance security through automation. Experienced in Microsoft 365, Azure, Intune, and ServiceNow, with a strong foundation in networking, cloud computing, and IT service management. Adept at streamlining workflows, reducing ticket resolution time, and implementing process improvements to drive efficiency and business success.

Certifications & Training

• AWS re/Start – Cloud Practitioner Training (Momentum, Calgary AB – Aug 2022)
  • Hands-on experience with AWS core services (EC2, S3, IAM)
  • Knowledge of Linux, automation, networking, security
  • Familiarity with Agile and DevOps concepts
• AWS Certified Cloud Practitioner – Obtained August 2022
• ServiceNow Certified System Administrator (CSA) – In Progress
  • Completed ServiceNow Administration Fundamentals & Flow Designer – Introduction Courses
  • Building and customizing ServiceNow applications in a Personal Developer Instance (PDI)
  • Developing incident, problem, and change management workflows
• Google Agile Project Management Certificate – Completed
  • Understanding of Agile project management philosophy and principles
  • Knowledge of Scrum pillars and events

Education

Bachelor of Arts in Music, Minor in Education
Addis Ababa University, Addis Ababa (Sept 2002 - June 2007)

Technical Skills

• Cloud Computing: AWS (EC2, S3, IAM), Azure (VMs, Networking, AD)
• ITSM Tools: ServiceNow, Remedy, Track IT, Cherwell
• Networking & Security: Troubleshooting, VPNs, authentication
• Process Improvement: IT automation, workflow optimization, documentation

Professional Experience

Bilingual Systems Consultant

Longview Systems, Calgary AB (Aug 2022 – Present)

• Resolved 90% of IT issues on first contact, reducing ticket resolution time by 30%
• Managed user accounts in Azure, AD; managed devices through Intune
• Troubleshot networking, hardware, and software issues
• Supported enterprise apps including M365, SAP, UltiPro
• Ranked in top 10% of agents for performance metrics
• Contributed to IT documentation and process updates
• Participated in migration, automation, and security projects

Owner & Operator

Cadenza Music Studio, Calgary AB (Aug 2017 - May 2022)

• Grew studio to 100+ students via digital marketing and automation
• Designed and maintained business website
• Managed scheduling, client relations, and finances
• Organized performances, workshops, and community events

Lead Instructor & Faculty Coordinator

Sonata School of Music, Calgary AB (Mar 2011 - Dec 2019)

• Led 12 instructors, ensuring high teaching standards
• Oversaw expansion to 2 locations and 600+ students
• Trained new faculty and conducted interviews
• Managed social media and digital content
• Consulted on online teaching model adoption in 2020

Afterschool Program Coordinator & Facilitator

Immigrant Services Calgary, Calgary AB (Jan - Aug 2011)

• Improved stakeholder engagement by 70%
• Prepared reports for City of Calgary and United Way
• Secured 20% funding increase for project expansions